Return Policy
Our commitment to customer satisfaction includes a convenient return policy. You have 14 days from the receipt of your item to initiate a return.
Return Process
Step 1: Request Review
Initiate your return by contacting our customer support at service@purepetali.com. We aim to review all requests within 2 business days.
Step 2: Approval and Instructions
Once your request is approved, you will receive an email containing a return shipping label and comprehensive instructions detailing the return procedure, including the address for sending your package.
Step 3: Processing Your Return
Upon receipt of your return, we will verify that the items meet our eligibility criteria. We will then proceed with processing your refund or exchange. A confirmation email will be sent to you once the process is complete.
Eligibility Criteria To qualify for a return, the item must meet the following conditions:
- Remain in the same condition as received: unworn/unused.
- Retain original tags and packaging.
- Accompanied by the receipt or proof of purchase.
Damages and Issues
- We ask that you inspect your order upon reception. Should you find any defects, damage, or receive an incorrect item, please contact us immediately. We are dedicated to resolving such issues promptly and effectively.
Sale Items and Gift Cards
- Please note that sale items and gift cards are final sale and cannot be returned.
Exchanges
- To exchange an item, please return the original item as per the above policy. Once your return is processed, you may place a new order for the desired item. This ensures a swift and smooth exchange process.
Refund
Upon receipt and inspection of your return, we will promptly notify you of the status of your refund. If the return meets our criteria and is approved, your refund will be credited back to your original payment method within 10 business days. Please note that there might be a processing delay as your bank or credit card company processes the refund.
Follow-Up on Refunds
If you have not received your refund after 15 business days from the approval of your return, we encourage you to get in touch with us via email at service@purepetali.com for assistance.