Shipping Policy
Thank you for choosing PurePetali! We are committed to delivering our exceptional products to you with efficiency and care.
- Flat-Rate Shipping: We offer free shipping on all orders. We ensure that all orders are processed within 1-2 business days. The delivery time will be 4-5 business days.
- Expedited Shipping: For those who need their items faster, we offer expedited shipping through USPS Priority Mail at a rate of $10. We ensure that all orders are processed within 1-2 business days. The delivery time will be 1-3 business days.
- Geographical Availability: Currently, our shipping services are available only within the 48 contiguous states of the United States. We regret to inform that we do not currently ship to Hawaii, Alaska, or international locations.
- Customer Support: Your satisfaction is our top priority. Should you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer service team at service@purepetali.com.
- Return and Exchange Shipping: The customer will be responsible for the shipping costs for returns and exchanges.
Thank you for your patronage, and we look forward to serving you!